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queries, complaints and feedback. We will be happy to serve you
You can reach out to our respective helplines for any queries or assistance:
General Helpline: 111-111-425
Remittance Helpline: 111-555-425
Konnect Helpline: 111-425-111
Merchant Acquisition: 111-777-425
Ehsaas Kafaalat Program:111-000-425
Mera Pakistan Mera Ghar Helpline: 033-77-786-786
For Pakistan, HBL’s Outbound Caller ID is 9041
You can reach out to us via our PABX line 33119425
To find the branch nearest you within Pakistan, use the ATM & Branch Locator
For information and/or to lodge complaints, please
Call us at HBL PhoneBanking at +92-(City Code)-111-111-425
Write to us at customer.complaints@hbl.com
To address the individual and systematic issues of the Overseas Pakistanis related to the Federal Government Ministries, Departments, Organizations and Agencies please contact
Hafiz Ahsaan Ahmad Khokar
Senior Advisor Law/Registrar Grievance Commissioner for Overseas Pakistanis
Federal (Wafaqi Mohtasib) Ombudsman Secretariat, 36- Constitution Avenue, G-5/2, Islamabad, Pakistan
Hafizahsaan1973@gmail.com, Advisor.hakhokhar@ombusdsman.gov.pk, www.ombudsman.gov.pk
Fax: 0092-51-9217256
For SMS Complaints please send “Comp” <space>CNIC to 4250 and a customer service representative will call you at the registered mobile number within 24 working hours for your queries and concerns.
Name: Nasif Mashood Hashmi
E-mail Address: Nasif.Hashmi@hbl.com
Contact Details: +92 21 33119425 | Ext 8518
Name: Moin Ahmed Khan
E-mail Address: Moin.Khan@hbl.com
Contact Details: +92 21 33119425 | Ext 8817
Name: S. Hasan Imam Zaidi
E-mail Address: Hasan.Imam@hbl.com
Contact Details: +92 21 33119425 | Ext 8234
Address: HBL Annexe, 8th Floor, Cards Operations. Hasrat Mohani Road, Karachi.