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We will be happy to serve all your complaints, feedback and queries
Complaints Feedback Queries
Click here for Complaint Handling Process
Don`t want to wait in queues to access our services? We`ve got you covered!
HBL`s IVR provides convenience by offering various self-service options for customers to handle banking tasks without needing to speak to an agent just with your CNIC & T-pin (Phone Banking Password).
Benefits of T-Pin (Phone Banking Password)
Say goodbye to lengthy authentication processes and hello to efficient self-service options!
Why Choose Our T-PIN?
Instant Access: Dial our number, enter your T-PIN, and get served!
Secure Transactions: Protect your finances with a personalized T-PIN , your digital guardian.
Effortless Self-Service: From balance inquiries to fund transfers, our IVR responds to your commands.
Click here to know more about IVR services and T-Pin generation process
You can reach out to our 24/7 available helplines for any queries or assistance.
General Helpline: 111-111-425
Prestige Helpline: 111-666-425
Premium Helpline: 111-444-425
Remittance Helpline: 111-555-425
Konnect Helpline: 111-425-111
Merchant Acquisition: 111-777-425
Benazir Income Support Program: 111-000-425
For International Customers: +92-(City Code)-111-111-425
For Pakistan, HBL’s Outbound Caller ID is 14250/14251
Customer Care: customer.care@hbl.com
Customer Complaints: Customer.complaints@hbl.com
For RDA customers
To locate the branch nearest you within Pakistan, use the Branch Locator.
Click here to seek customer assistance via HBL Internet Banking.
The user journey to lodge a complaint via HBL Mobile App is as follows:
Log into the app ➤ Tap the Menu button (top left corner of the home page) ➤ Tap "Lodge & Manage Complaints" button ➤ Select relevant option from the drop-down list
Sunwai - A Customer Complaint Management Service by State Bank of Pakistan (SBP)
Complaint Resolution Unit
9th Floor Annexe Building
I.I. Chundrigar Road
Karachi
To register a complaint please text “comp”<space>CNIC to 4250 and a customer service representative will call you on your registered mobile number within 48 working hours.
Fax Number: 021-32464559
To address the individual and systematic issues of the Overseas Pakistani`s related to the Federal Government Ministries, Departments, Organizations and Agencies please contact
Hafiz Ahsaan Ahmad Khokar
Senior Advisor Law/Registrar Grievance Commissioner for Overseas Pakistanis
Federal (Wafaqi Mohtasib) Ombudsman Secretariat, 36- Constitution Avenue, G-5/2, Islamabad, Pakistan
Hafizahsaan1973@gmail.com, Advisor.hakhokhar@ombusdsman.gov.pk, www.ombudsman.gov.pk
Fax: 0092-51-9217256
Name: Qazi Sibghat Ullah - Senior Manager Customer Resolutions
Email ID: qazi.sibghatullah@hbl.com
Contact No. 021-32418000 | Ext. 8816
Name: Fasih Ur Rehman – Head Business Intelligence and Analytics
Email ID: fasih.rehman1@hbl.com
Contact No. 021-32418000 | Ext. 19716
Name: Aftab Iqbal Siddiqi - Joint Director Banking Conduct & Consumer Protection Department
Address: 5th Floor, SBP, Karachi
Email ID: aftab.iqbal@sbp.org.pk
Contact No. 021-3245-5548 , 021-99221935