Contact Us

Complaint Handling Process

Click here for Complaint Handling Process

Emails

For all general inquiries and maintenance activities

Customer Care: customer.care@hbl.com

To register a complaint

Customer Complaints: Customer.complaints@hbl.com

For RDA customers

For complaints specific to RDA services

RDA Complaint: Roshan.complaints@hbl.com

RDA customers can reach their respective digital relationship managers at

RDA Business: ebanc.roshanaccount@hbl.com

Branch Locations

To locate the branch nearest you within Pakistan, use the Branch Locator.

HBL Mobile

Click here to seek customer assistance via HBL Internet Banking.

The user journey to lodge a complaint via HBL Mobile App is as follows:

Log into the app ➤ Tap the Menu button (top left corner of the home page) ➤ Tap "Lodge & Manage Complaints" button ➤ Select relevant option from the drop-down list

Social Channels

Corporate Pages

Customer Care

SBP Sunwai Portal

Sunwai - A Customer Complaint Management Service by State Bank of Pakistan (SBP)

https://sunwai.sbp.org.pk

Website

https://www.hbl.com/customer-assistance/complaint-form

To Write

Complaint Resolution Unit
9th Floor Annexe Building
I.I. Chundrigar Road
Karachi

SMS

To register a complaint please text “comp”<space>CNIC to 4250 and a customer service representative will call you on your registered mobile number within 48 working hours.

FAX

Fax Number: 021-32464559

Overseas Pakistani`s Grievances

To address the individual and systematic issues of the Overseas Pakistani`s related to the Federal Government Ministries, Departments, Organizations and Agencies please contact

Hafiz Ahsaan Ahmad Khokar

Senior Advisor Law/Registrar Grievance Commissioner for Overseas Pakistanis

Federal (Wafaqi Mohtasib) Ombudsman Secretariat, 36- Constitution Avenue, G-5/2, Islamabad, Pakistan

Hafizahsaan1973@gmail.com, Advisor.hakhokhar@ombusdsman.gov.pk, www.ombudsman.gov.pk

Fax: 0092-51-9217256

Politically Exposed Person (PEP)

Name: Qazi Sibghat Ullah - Senior Manager Customer Resolutions
Email ID: qazi.sibghatullah@hbl.com
Contact No. 021-32418000 | Ext. 8816

Name: Fasih Ur Rehman – Head Business Intelligence and Analytics
Email ID: fasih.rehman1@hbl.com
Contact No. 021-32418000 | Ext. 19716

Focal Person of State Bank of Pakistan (SBP) for Matters Related to Politically Exposed Persons (PEPs)

Name: Aftab Iqbal Siddiqi - Joint Director Banking Conduct & Consumer Protection Department
Address: 5th Floor, SBP, Karachi
Email ID: aftab.iqbal@sbp.org.pk
Contact No. 021-3245-5548 , 021-99221935

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To Write

SMS

FAX

Overseas Pakistani`s Grievances

Politically Exposed Person (PEP)

Focal Person of State Bank of Pakistan (SBP) for Matters Related to Politically Exposed Persons (PEPs)