Interactive Voice Response (IVR)

Navigate Banking with Ease

Don`t want to wait in queues to access our services? We`ve got you covered!

HBL`s IVR provides convenience by offering various self-service options for customers to handle banking tasks without needing to speak to an agent just with your CNIC & T-pin (Phone Banking Password).

Benefits of T-Pin (Phone Banking Password)

Your Key to Hassle-Free Phone Banking

Say goodbye to lengthy authentication processes and hello to efficient self-service options!

Why Choose Our T-PIN?

Instant Access: Dial our number, enter your T-PIN, and get served!

Secure Transactions: Protect your finances with a personalized T-PIN , your digital guardian.

Effortless Self-Service: From balance inquiries to fund transfers, our IVR responds to your commands.

Click here to know more about IVR services and T-Pin generation process

Helplines

You can reach out to our 24/7 available helplines for any queries or assistance.

General Helpline: 111-111-425

Emails

• For all complaints, feedback, queries, and requests, email us at
  

    Customer Care: customer.care@hbl.com




For RDA customers

• For complaints specific to RDA services
  

RDA Complaint: Roshan.complaints@hbl.com



• RDA customers can reach their respective digital relationship managers at
  

RDA Business: ebanc.roshanaccount@hbl.com

Branch Locations

To locate the branch nearest you within Pakistan, use the Branch Locator.

HBL Mobile

Click here to seek customer assistance via HBL Internet Banking.

The user journey to lodge a complaint via HBL Mobile App is as follows:

Log into the app ➤ Tap the Menu button (top left corner of the home page) ➤ Tap "Lodge & Manage Complaints" button ➤ Select relevant option from the drop-down list

SBP Sunwai Portal

Sunwai - A Customer Complaint Management Service by State Bank of Pakistan (SBP)

https://sunwai.sbp.org.pk

Website

https://www.hbl.com/customer-assistance/complaint-form

To Write

Complaint Resolution Unit
9th Floor Annexe Building
I.I. Chundrigar Road
Karachi

SMS

To register a complaint please text “comp”<space>CNIC to 4250 and a customer service representative will call you on your registered mobile number within 48 working hours.

FAX

Fax Number: 021-32464559

Overseas Pakistani`s Grievances

To address the individual and systematic issues of the Overseas Pakistani`s related to the Federal Government Ministries, Departments, Organizations and Agencies please contact

Hafiz Ahsaan Ahmad Khokar

Senior Advisor Law/Registrar Grievance Commissioner for Overseas Pakistanis

Federal (Wafaqi Mohtasib) Ombudsman Secretariat, 36- Constitution Avenue, G-5/2, Islamabad, Pakistan

Hafizahsaan1973@gmail.com, Advisor.hakhokhar@ombusdsman.gov.pk, www.ombudsman.gov.pk

Fax: 0092-51-9217256

Politically Exposed Persons (PEP)

Focal Person Of HBL For Politically Exposed Persons (PEP)

Name: Fasih Ur Rehman
Email ID: fasihrehman.pep@hbl.com
Mobile No: +92-318-3121603
Contact No: +92-21-32475938

Name: Shiraz Nathani
Email ID: shiraznathani.pep@hbl.com
Mobile No: +92-318-3121605
Contact No: +92-21-32475938

Focal Person of State Bank of Pakistan (SBP) for Matters Related to Politically Exposed Persons (PEP)

Name: Rashid Ullah Khan - Assistant Director Consumer Protection Department
Address: 5th Floor, SBP, Karachi
Email ID: Rashid.khan@sbp.org.pk
Contact No. 0318-2715745
Landline. (021)-3311-5511

Name: Haris Nazir - Assistant Director Consumer Protection Department
Address: 5th Floor, SBP, Karachi
Email ID: Haris.nazir@sbp.org.pk
Contact No. 0339-0233240
Landline. (021)-3311-3510