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Complaint ​Form

HBL’s complaint handling team for consumers ensures that your complaint registrations are made easy and are resolved as soon as possible.

Complaint ​Form
Contact Information
Recaptcha Privacy Policy and Terms of Service apply.

At HBL, we are committed to providing accessible and inclusive services to all our customers. We understand that some individuals may require additional support and consideration when managing their finances.

We define individuals who may need extra assistance or vulnerable as those who:

  • Are senior citizens
  • Receive a pension
  • Have physical disabilities
  • Have low incomes
  • Have limited literacy skills

Our goal is to ensure everyone has a comfortable and convenient banking experience. If you or someone you know falls into one of these categories and could benefit from additional support, please don't hesitate to reach out to our team or your nearest HBL branch. We're here to help.