Fair Treatment to Customers (FTC) is a policy mandated by the State Bank of Pakistan (SBP). This policy has been put into place to prevent practices harmful towards customers and ensures that all HBL customers enjoy fair access to the learning, earning, saving, investing and protection of one’s assets and rights as a customer. HBL strives to create awareness about customer rights while using the Bank’s products and services through FTC policy.
FTC policy enables customers to obtain clear and accurate information of all products and services, enabling them to make better informed financial decisions, ultimately leading to higher levels of customer satisfaction.
Note: The Key Fact Sheet & Schedule of Charges contain the list of all applicable charges, available in branches and on the website.
KFS and SOBC can be downloaded here: https://www.hbl.com/resources/downloads
Use the branch locator to visit the nearest branch https://www.hbl.com/branch-locator or Call HBL Phone Banking any time on 111-111-425