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FAQs

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FAQs
Card Basics

A:Upon receiving your HBL CreditCard, simply call HBL PhoneBanking at 111-111-425 from your registered contact number or login to HBL Mobile to activate your card.

A:You HBL Credit Card can be used in Pakistan and as well as globally for any transaction at any merchant outlet accepting VISA and/or Master Card Credit Cards.

A:Yes, your HBL CreditCard can be used for purchases on the Internet.​

A:In the event that the card(s) is lost, stolen or misplaced, please report it immediately to our HBL PhoneBanking on 111-111-425. After you have informed us, you will instantly be secured against any unauthorized transactions.

A:All HBL CreditCards are issued to Pakistan residents only. Therefore, under HBL Policy Guidelines, you have to surrender your cards to the bank if you are proceeding abroad on employment or on emigration.

A:You can apply for a supplementary card application form, just by calling our 24-hour HBL PhoneBanking Centre at 111-111-425, or by visiting any of your local HBL branches, where you could get the relevant information from our branch representative, who will assist you in filling the application form.​

A:You may enroll up to 6 supplementary cardholders. You and your supplementary cardholders share a single credit limit