• When your eSIM Data is running low, or depleted, you are able to top up your eSIM by:
• 1. Visiting and logging in to the eSIM website
• 2. Once logged in, click on “My eSIMs & Top Up”
• 3. Click on the Top Up button on the appropriate eSIM
• 4. Select the package you want to add to your existing eSIM and click on Add Package
• 5. Complete the transaction and your eSIM will have the additional data loaded on it within a few seconds.
• Please note that you can only top up an eSIM with a package from the same country or region as the one you purchased.

Your eSIM will last until you use up all the data or it reaches the end of the package validity (expiration date). Before purchasing, please make sure that the eSIM you select has the right amount of data and a long enough validity period for your needs.

• Yes, when your Data runs low, or runs out, you will be able to top up your eSIM by:
• 1. Visiting and logging in to the eSIM website
• 2. Once logged in, click on “My eSIMs & Top Up”
• 3. Click on the Top Up button on the appropriate eSIM
• 4. Select the package you want to add to your existing eSIM and click on Add Package
• 5. Complete the transaction and your eSIM will have the additional data loaded on it within a few seconds.
• Please note that you can only top up an eSIM with a package from the same country or region as the one you purchased.

Yes, you can use your personal hotspot with your eSIM if it is supported by your device.

How do I setup a hotspot on my iOS device?

• On your iOS device:
• 1. Go to Settings
• 2. Tap on Personal Hotspot
• 3. Toggle on Allow Others to Join.

How do I setup a hotspot on my Android device?

• On your Android device:
• 1. Go to Settings
• 2. Tap on Connections
• 3. Tap on Mobile Hotspot & Tethering
• 4. Tap on Mobile Hotspot
• 5. Once on, tap on Mobile Hotspot to see your password and other settings.

How do I setup a hotspot on my Pixel device?

• On your Pixel device:
• 1. Go to Settings
• 2. Tap on Network & Internet
• 3. Tap on Hotspot & Tethering
• 4. Tap Wi-Fi hotspot and turn on WIFI hotspot.

No, you cannot install the same eSIM on multiple devices. Your eSIM can only be installed on one device, and most eSIMs can be installed only once. This means that if you remove the eSIM from your device, it will not be possible to install it again.

Your eSIM data plan begins the moment you activate it on your phone and are within the eligible country / region for your package (and not when you install it). Only once activated do the number of days in your plan start counting down.

Your eSIM is data only, and so you will not be able to make traditional calls using it. You can however use it to make calls on your favourite apps including WhatsApp, Skype, Facetime, and other VoIP services. You will still be able to use your regular cellular provider for voice if you keep that SIM active, but please check with your service provider on call and roaming rates.

Your eSIM is data only, and so you will not be able to send or receive SMSs using it. You will still be able to use your regular cellular provider, if you keep that SIM active, for receiving and sending SMSs, but please check with your service provider on SMS and roaming rates.

A fixed plan gives you a set amount of data to use within a certain time frame. For example, you might get 1GB of data to use over 7 days or 10GB over 30 days. You’ll enjoy all your data at the fastest speeds available from the network you're on. An unlimited plan, on the other hand, gives you as much data as you need over a set number of days, like 3 or 5 days. The only thing to keep in mind is that some networks have what's called a 'fair usage policy.' This means you’ll get full-speed data up to 2GB per day, but once you hit that limit, your speed will slow down a bit. But don’t worry, you won’t lose your connection, and you can still use your data for things like browsing and messaging. Both Fixed and Unlimited plans come with great features, like the ability to share your data via hotspot or extend your plan if you need more time.

Yes, we offer several multi-country packages (regions). These are perfect if you are traveling to several different countries on one trip. Each time you enter a new country, your eSIM will automatically connect to a network in that country. Search for your ideal region and make sure the country you want is covered in that region by:

• 1. Visiting the eSIM website
• 2. Clicking on Choose your destination, then selecting Regions from the Packages list, or searching for the region you want in the search bar
• 3. Clicking on the region you want
• 4. On the Packages page, you will then see a button with a number and the word Countries next to it, next to the word Coverage. If you click on the button list of all the countries covered will be available there
• 5. Once you’re sure the countries you are visiting are covered, you can go ahead and purchase the package and enjoy the benefits on landing connected each time you land in a new country.

To ensure a smooth setup process, we recommend installing your eSIM just before your departure, as installation requires a stable Internet connection. However, if you prefer, you can wait until you arrive in the country to activate your eSIM using WIFI. Once your eSIM is installed, you have the option to turn it off. Activation of the package only occurs when you use your eSIM in the country / region where it is eligible for connection. When you land, simply turn on your eSIM, set roaming to “on” and enjoy being connected.

• When you arrive
• 1. Once within an eligible country for your eSIM package, switch Mobile Data to your eSIM. To do this on an IOS device:
• a. Go to Settings and tap on Mobile Data. In some regions, Mobile Data will be called Cellular, in that case tap on it
• b. On the Mobile Data page tap on the Mobile Data option at the top
• c. Select your eSIM
• 2. To turn on Data Roaming for your eSIM:
• a. Go to Settings
• b. Tap on Mobile Data
• c. Tap on your eSIM under the Sims or eSIMs list (depending on software version)
• d. Toggle Data Roaming to on

• Before you travel
• 1. With a stable Internet connection, scan the QR code provided to you on the checkout page or confirmation email you received
• 2. Click on the eSIM popup – Add this plan to connect to a new mobile network
• 3. Accept and continue all prompts
• When you arrive
• 1. Switch Mobile Data to your eSIM:
• a. Go to Settings
• b. Tap on Connections
• c. Tap on Sim Manager
• d. Tap on Mobile Data and set it to your eSIM
• 2. To turn on roaming for your eSIM:
• a. Go to Settings
• b. Tap on Connections
• c. Tap on Mobile Networks
• d. Toggle Data roaming to on
• If you’re having trouble connecting, please ensure your APN is setup correctly:
• 1. To ensure the APN is correctly setup:
• a. Go to Settings
• b. Tap on Connections
• c. Tap on Mobile Networks
• d. Tap on Access Point Names
• e. Select the eSIM (typically at the bottom of your screen)
• f. Ensure an option is selected that has the APN globaldata (no capital letters and no spaces)
• g. Each APN option on the list will have a name in bold, and the APN address below it
• h. If no options include the APN globaldata, click on Add (usually top right of your screen), Tap on Name and label it esim, then tap on APN and label it globaldata (no capital letters and no spaces)
• i. Then Tap on the back arrow or save, depending on your device, and select the APN with the Name esim and the APN globaldata
• j. Then tap on the back arrow or save, depending on your device and exit settings

Via the Purchase Confirmation Email

a. Locate the purchase confirmation in your email inbox

b. Open the email and click on the `View Order` button

c. On devices with iOS 17.4 or later, A Click to Install option will be available

d. Click Click to Install and follow the prompts to install your eSIM

e. If you do not see the Click to Install option and are using Safari

f. Hard press on the QR Code and click Add eSIM option

Via your account

a. Log Into your account on the website

b. Click on `My eSIMs & Top Up` in the main menu

c. Click on the eSIM you want to install

d. On devices with iOS 17.4 or later, A Click to Install option will be available

e. Click Click to Install and follow the prompts to install your eSIM

f. If you do not see the Click to Install option and are using Safari

g. Hard press on the QR Code and click Add eSIM option

Via the QR Code and Camera App

a. Follow either of the above steps to locate the QR code within the order confirmation page.

b. Save the QR code to your device

c. Open the Camera app

d. Find the QR Code in your recent photos

e. Hard Press on the QR Code and click Add eSIM option

How do I scan the QR code if I only have one device (Android)?

• 1. Take a screenshot of the QR code you received with your eSIM order
• 2. Go back to your device homepage and then:
• a. Go to Settings
• b. Tap on Connections
• c. Tap on SIM manager
• d. Tap on Add eSIM – Scan QR code
• e. Tap on the gallery image (bottom right)
• f. Select the QR code screenshot and tap on Done
• 3. Follow the Add eSIM prompts (and Installations Instructions above) to install your eSIM

How do I scan the QR code if I only have one device (Pixel)?

• 1. Take a screenshot of the QR code you received with your eSIM order
• 2. Go into the photos app
• 3. Long press on the photo
• 4. Tap on Add eSIM
• 5. Follow prompts to complete installation

• The ICCID can be found on your purchase confirmation email (recommended method), within your profile on our website or app and on your device:
• 1. Go to the eSIM website
• 2. Click on Login (top right hand side)
• 3. Input the email address and password you used to create your account and click on the Log In button
• 4. Once logged in, click on the My eSIMs & Top Up main menu option
• 5. You will then see your eSIMs and can copy the ICCID number from the appropriate one.

How do I find my ICCID? (iOS)

• On your iOS device
• Please ensure your eSIM is toggled on and:
• 1. Go to Settings on your device
• 2. Tap General
• 3. Tap About
• 4. Scroll down to the bottom
• 5. You should see your eSIM listed
• 6. Long press on your ICCID to copy it.

How do I find my ICCID? (Android)

• Depending on your Android device, there are 2 methods:
• Method 1
• 1. Go to Settings
• 2. Tap About Phone
• 3. Look for the option that says ICCID Number, on some devices, it is labelled “SIM Serial Number”.
• Method 2
• 1. Go to Settings
• 2. Tap on Connections
• 3. Tap on SIM manager
• 4. Tap on your eSIM
• 5. Tap on More Information
• 6. Your ICCID will be shown on screen

How do I find my ICCID? (Pixel)

• On your Pixel device:
• 1. Go to Settings
• 2. Tap on About Phone
• 3. Scroll down to and click on SIM status (Sim Slot 2)
• 4. Your ICCID will be shown on screen near the bottom.

• Check if Data Roaming is turned on:
• 1. Go to Settings on your device
• 2. Go to Mobile Data
• 3. Select your eSIM under SIMs
• 4. Toggle Data Roaming to on
• 5. Attempt to access the Internet to verify connection
• 6. If still not data, turn airplane mode on for 30 seconds, and then off and then wait two minutes and retry.
• If you still cannot connect to the Internet, move on to the next troubleshooting step to update the APN settings:
• 1. Go to Settings on your device
• 2. Go to Mobile Data
• 3. Select your eSIM under SIMs
• 4. Go to Mobile Data Network
• 5. Under Mobile Data, change the APN to globaldata (all lower case, all one word and no space before or after)
• 6. Leave the other fields blank
• 7. Attempt to access the Internet to verify connection
• 8. If still not data, turn airplane mode on for 30 seconds, and then off and then wait two minutes and retry.
• If you still cannot connect to the Internet, restart your mobile device, wait two minutes once it’s started up and check your Internet connection.

• Turn on Data Roaming:
• 1. Go to Settings on your device
• 2. Tap Connections
• 3. Tap Mobile networks
• 4. Toggle Data Roaming on
• 5. Attempt to visit a website to verify connectivity
• 6. If still not data, turn airplane mode on for 30 seconds, and then off and then wait two minutes and retry.
• If you still cannot connect to the Internet, move on to the next troubleshooting step to update the APN settings:
• 1. Go to Settings
• 2. Tap on Connections
• 3. Tap on Mobile Networks
• 4. Tap on Access Point Names
• 5. Select the eSIM (typically at the bottom of your screen)
• a. Each APN option on the list will have a name in bold, and the APN address below it
• b. If no options include the APN globaldata, click on Add (usually top right of your screen), Tap on Name and label it esim, then tap on APN and label it globaldata (all lower case, no spaces before or after)
• c. Then Tap on the back arrow or save, depending on your device, and select the APN with the Name esim and the APN globaldata (all lower case, no spaces before or after)
• d. Then tap on the back arrow or save, depending on your device and exit settings.
• 6. Go to Settings
• 7. Tap on Connections
• 8. Tap on Sim Manager
• 9. Tap on Mobile Data and set it to your eSIM
• 10. Attempt to visit a website to verify connection
• 11. If still not data, turn airplane mode on for 30 seconds, and then off and then wait two minutes and retry.
• If you still cannot connect to the internet, move on to the next troubleshooting step and ensure you do not have a Data Limit set:
• 1. Go to Settings on your device
• 2. Tap on Connections
• 3. Tap on Data Usage
• 4. On your eSIM’s section of options select ‘Billing Cycle and Data Warning
• 5. Set Data Limit must be toggled off
• 6. Attempt to visit a website to verify a connection
• 7. If still not data, turn airplane mode on for 30 seconds, and then off and then wait two minutes and retry.
• If you still cannot connect to the Internet, restart your mobile device, wait two minutes once it’s started up and check your Internet connection.

My eSim is not working on my Pixel device?

• Turn on Data Roaming:
• 1. Go to Settings on your device
• 2. Tap on Network & Internet
• 3. Tap on SIMs and Turn on if not already switched on
• 4. Toggle on Mobile Data
• 5. Toggle on Roaming
• 6. Attempt to visit a website to verify connectivity
• 7. If still not data, turn airplane mode on for 30 seconds, and then off and then wait two minutes and retry
• If you still cannot connect to the internet, move on to the next troubleshooting step and update the APN settings:
• 1. Go to Settings on your device
• 2. Tap on Network & Internet
• 3. Tap on SIMs
• 4. Scroll down to Access Point Names
• 5. Tap Play internet
• 6. Change the APN to ‘globaldata’ (all lower case, all one word, no space before or after, and no quotation marks)
• 7. Leave the other fields blank
• 8. Tap the 3 dots menu top right
• 9. Tap Save
• 10. Attempt to visit a website to verify connection
• 11. If still not data, turn airplane mode on for 30 seconds, and then off and then wait two minutes and retry
• If you still cannot connect to the internet, move on to the next troubleshooting step and ensure you do not have a Data Limit set:
• 1. Go to Settings on your device
• 2. Tap on Network & Internet
• 3. Tap on SIMs and Turn on if not already switched on
• 4. Click Data warnings & limit
• 5. Toggle off set data limit
• 6. Attempt to connect to a website to verify a connection
• If you still cannot connect to the Internet, restart your mobile device, wait two minutes once it’s started up and check your Internet connection.