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                HBL Platinum Credit Card holders can now get a complimentary e-SIM data from KnowRoaming, powered by Visa. Enjoy 3GB of free data for 21 days per year, plus an ongoing 25% discount on all KnowRoaming eSIM data plans—redeemable up to six times per year. Perfect for staying connected while traveling!
How to activate E-Sim on your phone?
Getting your e-SIM is easy, just follow the steps below to download and activate your e-SIM.
How to activate your E-Sim on Android
For QR Code activation on Andriod
How to activate your E-Sim on IOS (iPhone)
For QR Code activation on IOS
Your eSIM is now installed.
How to activate your E-Sim on Google Pixel
For a step by step complete guide on how to install an e-sim click here: How to install your eSIM using the Web on Desktop or Mobile
*E-Sim option should be enabled on your phone.
Access to Benefits: To access these benefits, eligible Visa cardholders ("Eligible Cardholders") must:
The eSIMs themselves do not stop working; however, the data packages you purchase do have a validity period.
Your eSIM will last until you use up all the data or it reaches the end of the package validity (expiration date). Before purchasing, please make sure that the eSIM you select has the right amount of data and a long enough validity period for your needs.
Yes, you can use your personal hotspot with your eSIM if it is supported by your device.
How do I setup a hotspot on my iOS device?
How do I setup a hotspot on my Android device?
How do I setup a hotspot on my Pixel device?
No, you cannot install the same eSIM on multiple devices. Your eSIM can only be installed on one device, and most eSIMs can be installed only once. This means that if you remove the eSIM from your device, it will not be possible to install it again.
Your eSIM data plan begins the moment you activate it on your phone and are within the eligible country / region for your package (and not when you install it). Only once activated do the number of days in your plan start counting down.
Your eSIM is data only, and so you will not be able to make traditional calls using it. You can however use it to make calls on your favourite apps including WhatsApp, Skype, Facetime, and other VoIP services. You will still be able to use your regular cellular provider for voice if you keep that SIM active, but please check with your service provider on call and roaming rates.
Your eSIM is data only, and so you will not be able to send or receive SMSs using it. You will still be able to use your regular cellular provider, if you keep that SIM active, for receiving and sending SMSs, but please check with your service provider on SMS and roaming rates.
A fixed plan gives you a set amount of data to use within a certain time frame. For example, you might get 1GB of data to use over 7 days or 10GB over 30 days. You’ll enjoy all your data at the fastest speeds available from the network you're on. An unlimited plan, on the other hand, gives you as much data as you need over a set number of days, like 3 or 5 days. The only thing to keep in mind is that some networks have what's called a 'fair usage policy.' This means you’ll get full-speed data up to 2GB per day, but once you hit that limit, your speed will slow down a bit. But don’t worry, you won’t lose your connection, and you can still use your data for things like browsing and messaging. Both Fixed and Unlimited plans come with great features, like the ability to share your data via hotspot or extend your plan if you need more time.
Yes, we offer several multi-country packages (regions). These are perfect if you are traveling to several different countries on one trip. Each time you enter a new country, your eSIM will automatically connect to a network in that country. Search for your ideal region and make sure the country you want is covered in that region by:
To ensure a smooth setup process, we recommend installing your eSIM just before your departure, as installation requires a stable Internet connection. However, if you prefer, you can wait until you arrive in the country to activate your eSIM using WIFI. Once your eSIM is installed, you have the option to turn it off. Activation of the package only occurs when you use your eSIM in the country / region where it is eligible for connection. When you land, simply turn on your eSIM, set roaming to “on” and enjoy being connected.
Via the Purchase Confirmation Email
a. Locate the purchase confirmation in your email inbox
b. Open the email and click on the `View Order` button
c. On devices with iOS 17.4 or later, A Click to Install option will be available
d. Click Click to Install and follow the prompts to install your eSIM
e. If you do not see the Click to Install option and are using Safari
f. Hard press on the QR Code and click Add eSIM option
Via your account
a. Log Into your account on the website
b. Click on `My eSIMs & Top Up` in the main menu
c. Click on the eSIM you want to install
d. On devices with iOS 17.4 or later, A Click to Install option will be available
e. Click Click to Install and follow the prompts to install your eSIM
f. If you do not see the Click to Install option and are using Safari
g. Hard press on the QR Code and click Add eSIM option
Via the QR Code and Camera App
a. Follow either of the above steps to locate the QR code within the order confirmation page.
b. Save the QR code to your device
c. Open the Camera app
d. Find the QR Code in your recent photos
e. Hard Press on the QR Code and click Add eSIM option
How do I scan the QR code if I only have one device (Android)?
How do I scan the QR code if I only have one device (Pixel)?
How do I find my ICCID? (iOS)
How do I find my ICCID? (Android)
How do I find my ICCID? (Pixel)
My eSim is not working on my Pixel device?