Contact Centre

You can reach out to our respective helplines for any queries or assistance:

General Helpline: 111-111-425
Remittance Helpline: 111-555-425
Konnect Helpline: 111-425-111
Merchant Acquisition: 111-777-425
Ehsaas Kafaalat Program:111-000-425
Mera Pakistan Mera Ghar Helpline: 033-77-786-786

For Pakistan, HBL’s Outbound Caller ID is 14250/14251

SMS

To register a complaint please text “comp”CNIC to 4250 and a customer service representative will call you on your registered mobile number within 24 working hours.

Email

customer.complaints@hbl.com

Website

https://www.hbl.com/customer-assistance/complaint-form

HBL Mobile

Seek Customer Assistance

To Write

Complaint Resolution Unit
9th Floor Annexe Building
I.I. Chundrigar Road
Karachi

Politically Exposed Person (PEP)

Name: Qazi Sibghat Ullah - Senior Manager Customer Resolutions
Email ID: qazi.sibghatullah@hbl.com
​Contact No. 021-32418000 | Ext. 8816

Name: Fasih Ur Rehman – Head Business Intelligence and Analytics
Email ID: fasih.rehman1@hbl.com
Contact No. 021-32418000 | Ext. 19716

Focal Person of State Bank of Pakistan (SBP) for Matters Related to Politically Exposed Persons (PEPs)

Name: Rashid Ullah Khan - Assistant Director & Consumer Protection Department
Address: 5th Floor, SBP Building, Karachi
Email ID: Rashid.khan@sbp.org.pk
Contact No. +92-21-3245-5511

Social Channels

Facebook:

HBL (@HBLBank)

https://www.facebook.com/HBLBank

Twitter:

HBL (@HBLCare) · X

https://twitter.com/HBLCare

Complaints Through Fax

Fax Number: 021-32464559

SBP Sunwai Portal

Sunwai - A Customer Complaint Management Service by State Bank of Pakistan (SBP)​​

https://sunwai.sbp.org.pk

Branch

You can reach out to your respective branches for any queries or assistance. Click on the link below to contact your branch.​

Branch Locator

Alternate Grievance Forum

Banking Mohtasib of Pakistan:

Postal Address: 5th Floor, Shaheen Complex, M.R. Kiyani Road, Karachi.

Phone: (021) 99217334-38.

Email: info@bankingmohtasib.gov.pk.

State Bank of Pakistan

SBP UAN: 111-727-111

For eCIB (Credit Information Bureau) Related Matters

Website: https://www.sbp.org.pk/ecibhelpdesk/index.aspx