HBL BankingAlerts

HBL BankingAlerts allows you to stay updated on your account activity such as change in balance, new deposit confirmations, cheque’s status and also provides notifications when you use your HBL DebitCard.

This is a value added service which instantly provides updates of various account activities. Real-time alerts help identify any unauthorized transactions which are not carried out by you.

Features

Get SMS alerts on following transactions:

Cash deposit.
Cash withdrawal through cheque or ATM.
Status of clearing cheque deposit (normal clearing/same day clearing/ intra-city/outport).
If clearing cheque is returned.
All ATM transactions (cash withdrawal, bill payment, funds transfer).
Funds transfer (inward).
Funds transfer (outward).
Non-financial such as updation of account information

How to Apply?

From Home Branch

New to bank customers can apply for HBL BankingAlerts, at the time of new account opening, by selecting the appropriate SMS option available under the Electronic Services section on the AOF.

Existing customers can fill the Additional Request Form (ARF) available at the customer's home branch.

Through HBL PhoneBanking

You can also call HBL Phone Banking to have the service activated from your registered mobile number.

FAQs

Q: What types of alerts are available through this service?

With this service you will be able to get SMS alerts on your transactions, on your mobile number registered with HBL.

For bank accounts, you will get alerts on

Cash counter transactions (any amount deposit or withdrawal
Clearing cheques (inward clearing & outward return)
DebitCard transactions (carried out at ATM)
Funds transfers (to and from customers account –cash over counter and ATM)

Q: Will I be charged for HBL BankingAlert service?

Yes, HBL BankingAlert is a charged service. For details please refer to our Schedule of Charges.

Q: What do I need for subscription of HBL Mobilealert service?

Your mobile number must be updated with HBL in order to subscribe to the service. If the same is not updated, kindly have it updated through your home branch

Q: Can I get HBL BankingAlerts for my account/card on more than one mobile number?

Q: Can I get Alerts for multiple accounts on my mobile number?

Yes, your accounts / cards can be linked to provide access on same mobile number.
Please note that if any of these accounts are corporate / business / partnership / Joint with "AND" option accounts, then you will not receive alerts.

Q: How long will it take for me get registered for this service?

It takes maximum 2 working days to be registered, depending on the number of accounts for which the service is to be activated.

Q: How long after the transaction will I receive the alert?

You will receive alerts within 30 minutes for all bank account related transactions, and within 5 minutes for debit card transactions.

Q: Can I also get my alerts on email?

No, you will not receive HBL BankingAlerts on email.

Q: After registration, what do I need to do to activate the Alerts service?

If you are already enrolled for HBL BankingAlerts no further steps are required. You will start receiving alerts within 1 working day of registeration.

Q: How can I update the mobile number on which I need these services?

Visit your home branch to update your mobile number.

Q: How can I unsubscribe from HBL BankingAlerts service?

You can call HBL PhoneBanking at 111-111-425 to unsubscribe from the service or visit your home branch.