HBL's brand identity is the outward expression of what we stand for as an organization. This is summarized in our vision, mission and is supported by our values.
"Enabling people to advance with confidence and success"
"To make our customers prosper, our staff excel and create value for shareholders"
HBL's values are the main principles that define its corporate culture. These are brought to life through the Bank's employees' attitudes and behavior.
Integrity - Be Ethical and Fair
- We honor our commitments and do what is right
- We are fair, respectful and honest at all times
- We are ethical in our decisions and interactions
- We take responsibility for our actions
- We are prudent and responsible with the assets entrusted to HBL
Customer Centric - Deliver Great Experiences
- We value our clients and develop products and services around their needs
- We provide exceptional service to all we serve
- We understand and respect our customers
- We deliver solutions that add value to our customer’s lives
- We consider the impact of our policies and decisions on our customers
- We are fully transparent with our customers
Value People - Respect, Empower, Appreciate
- We treat our people equitably and make decisions on merit
- We invest in people and provide opportunities for learning and growth
- We empower people to do what is needed for success
- We provide a positive and collaborative work environment
- We celebrate our successes and recognize people for their contributions
- We encourage and embrace diversity
Progressive - Innovate and Challenge
- We challenge our thinking to raise the bar
- We encourage our team members to question the status quo
- We innovate and adapt to change
- We positively impact and serve the communities in which we live
Excellence - Be your best
- We lead in our industry
- We take ownership of what we do
- We relentlessly pursue quality without compromise
- We consistently adhere to measurable standards and look for ways to exceed them
- We benchmark against the best.