To download and sign-up with HBL Mobile, you need the following:​

• An Android or iOS device (phone or tablet) with a compatible Operating System Version, an Internet Connection, and an account to access Google Play or Apple App Store.
• An active Current or Savings Account. Your Account Number, Date of Birth, and Mobile Number, must be correctly registered with HBL.
• Your Email Address must be registered with HBL for activation, or alternatively, HBL PhoneBanking can assist with activation.

No, this service will work with any type of internet connection. It could be through a Wi-Fi connection or your pre-paid or post-paid mobile network connection.​

Your Android device must have Android 6.0 or above, or your Apple device must have iOS 7 or above support.​

Accounts

• Account(s) summary
• Account details
• Account activity
• Account statement

Payments and Transfers

• Within own HBL accounts in UAE
• To other HBL accounts in UAE
• To other bank accounts in UAE
• To bank accounts outside UAE
• Credit Card Payment of Banks in UAE
• Demand Draft Request
• Bill Payments
• Real time limits update
• Beneficiary Management

FastTransfer Remittance

• Remit to Pakistan
• Remit to Bangladesh
• Remit to Sri Lanka
• New Membership Registration
• Change Remitting Account
• Add a New Beneficiary

Card Management

• Activate/Deactivate Debit Card
• Change/reset card PIN
• Enable/Disable Online Transactions
• Manage Card Limits
• Request a New Debit Card

Others

• Visa offers
• Branch locator
• HBL Mobile activity history
• Login using Fingerprint / Touch ID / Face ID

And many more.

Financial Services

• FastTransfer Remittance to Pakistan, Bangladesh, and Sri Lanka
• Funds Transfer Request
• Demand Draft Request

There are no registration or additional charges for HBL Mobile. However, standard transaction charges for Payments, Transfer, and Remittances, will be applied as per HBL Schedule of Charges.​

You can go to the Home screen directly from anywhere in the application by pressing Home button located on the top right side of the screen.​

The access to certain features on the device are required for HBL Mobile to provide you with relevant services. For example, the Phone Call access is required if you want to make a call to HBL PhoneBanking by just tapping the link in HBL Mobile. The GPS Location access is required so that the nearest Branch and ATM/CCDM can be suggested to you.​

You can download the HBL Mobile App from App Store or Google Play for free. To search for the right app, type “HBL Mobile UAE” in your relevant app store.​

You can sign-up yourself and activate your HBL Mobile profile easily by following the instructions in the App. To sign-up, download and install HBL Mobile, open it, and tap on “Not signed-up yet? Click here” on the main screen. Your Email Address must be registered with HBL for activation, or alternatively, please call HBL PhoneBanking for activation of your HBL Mobile Profile.

After sign-up and activation, use your chosen Login ID and Password to login for the first time. Complete your profile by setting-up the Login Method. And then you can login accordingly.​

Please follow the below mentioned steps​

Open the HBL Mobile on your device

On the main screen, tap on “Need help to login? Click here”

Select the required option

Follow the on-screen instructions to reset your Login ID and/or Password

Please follow the below mentioned steps​

Open the HBL Mobile on your device

On the main screen, tap on “Need help to login? Click here”

Select the required option

Follow the on-screen instructions to unlock your profile

Please follow the below mentioned steps​

Open the HBL Mobile on your device

On the main screen, tap on “Need help to login? Click here”

Select the required option

Follow the on-screen instructions to activate your profile

Please follow the below mentioned steps​

Open the HBL Mobile on your device

On the main screen, tap on “Need help to login? Click here”

Select the required option

Follow the on-screen instructions to change the login method

​Yes, HBL Mobile provides a safe and secure way to bank. No information is stored on your mobile phone. Login ID and Password are never exposed even if your mobile phone is lost or stolen. All transactions are secure since no transaction proceeds without your One-Time-Password (OTP).

Please take note of the below security tips:​

• Memorize your password and don’t write it down.
• Keep your password a secret and change it often.
• Memorize the answers to the Security Questions and don’t write them down.
• Never respond to emails that request personal information.
• Keep your devices protected against spyware, viruses, and untrusted apps.
• Avoid using public Wi-Fi to access your accounts through HBL Mobile.
• Do not use the same password for all your online accounts.
• Verify the authenticity of Bank Emails and SMS by ensuring they are being sent from hbl.com or hblibank.com.pk
• If you receive any suspicious Email or SMS claiming that they are from HBL, please inform us and delete the Email or SMS immediately.
• HBL will never inquire about your password or sensitive information via Email, SMS or Phone.
• To report any suspicious activity on your account, please email on Help.UAE@hbl.com or call HBL PhoneBanking any of these numbers, 600 522 228, +971 600 522 228, and +971 4 355 9739.