You can change your HBL DebitCard PIN by visiting any HBL ATM/CCDM or by calling HBL PhoneBanking. Click here for contact details. ​

​Please call HBL PhoneBanking to get your PIN regenerated. Click here for contact details.

​You can visit your nearest branch and update your information by submitting a simple form.

You can use your HBL DebitCard at any POS that accepts Visa cards. The HBL DebitCard can be used for both transactions methods, that are, Chip-based and Magnetic Strip based. ​

Chip-based Transactions

The merchant will insert your card in the Point of Sale (POS) device for Chip verification and will ask you to enter your PIN. After your PIN is successfully validated, the transaction will be executed and you will receive the purchase slip from the POS.

Magnetic Strip based Transactions

If the merchant does not have Chip-enabled POS then the merchant will swipe your card on the POS using the magnetic strip on your card. When you receive the charge slip, check the amount, then proceed to sign it.

Do not forget to take your card & your transaction slip from the merchant.

​HBL DebitCard is internationally accepted at retail outlets where Visa cards are accepted. It is also acceptable at all ATMs abroad that carry the Visa or Plus logos. You can view your account details and withdraw cash with the same PIN that is used in your home country.

Please Click here for a list of services available on HBL ATMs/CCDMs. ​

​You should immediately call HBL PhoneBanking to request for card blocking. Click here for contact details. Upon your request, your card will be blocked and you will be issued a replacement card.

Any fraudulent or disputed transaction on your HBL DebitCard should be reported to HBL PhoneBanking. Click here for contact details. The bank will scrutinize the transaction and update you on the same. ​

​HBL DebitCard provides a higher level of security when used at a chip-reading terminal. The technology in the chip makes it difficult for the card to be copied or counterfeited.

​You can apply for card replacement by visiting your nearest branch and submitting a simple form.

​Please Click here for Schedule of Charges.

We welcome any feedback you may have. They are greatly appreciated and will help us improve our products and services for you. You may provide us with your feedback or complaint details by any of the following: ​

• Click here and submit your feedback and/or complaint
• Contact HBL PhoneBanking anytime. Click here for contact details.
• Send us your questions via email. Click here for contact details.
• Send us a call back request. Click here to leave a message.
• Visit any of our HBL branch in the UAE.

Once your feedback and/or complaint is logged with us, you will be provided with a complaint number accordingly.