Your pension will be directly credited in your account every month by the concerned Pension Authority.

Yes, you can withdraw funds using your debit card from any ATM that supports your card network.

Yes, you can use mobile banking to check balances, transfer funds, or pay bills.

You can contact our customer service helpline number (021) 111 111 425, write an email, or visit the nearest branch.

A Proof of Life Certificate is a document used to verify that a pensioner is alive.

It is required in every six months by the pension-paying authority to continue processing pension payments.

Pensioners can now obtain their Proof of Life Certificate digitally through the PakID mobile App, making it possible to complete the process from home.

Yes. NADRA has made the Proof of Life Certificate free of charge for pensioners.

Pensioners can use the PakID mobile app and follow the Proof of Life Certificate process provided in the app. The process involves identity verification and biometric verification before the certificate is issued.

NADRA PAK ID YouTube tutorial: https://www.youtube.com/watch?v=078kiJV6w_M

Pensioner’s immediate family member can obtain the certificate through their own PakID account, subject to the required identity verification process.

Yes. On the behalf of the Pensioner family member may assist the pensioner through their own PakID account, provided the prescribed verification requirements are completed.

Pensioners who require assistance can obtain the Proof of Life Certificate through several alternative channels, including NADRA Registration Centers, e-Sahulat franchises and HBL’s Branch.

When the verification is completed through PakID, a new Proof of Life Certificate is issued and can be automatically submitted to the relevant pension-paying authority.

For questions about your pension entitlement, payment status or pension-specific requirements, contact your relevant pension-paying authority or nearest HBL Branch.

The Pensioners are required to complete their POLC verification at least once every six months, provided the interval between two successive verification does not exceed six months.