HBL

CarToCar

Car Loan

Credit Cards

Deposit Accounts

Bancassurance

Debit Card

Phone Banking

Mutual Funds

HBL PhoneBanking

Your bank is just a phone call away.
You can now call HBL PhoneBanking and save a trip to the branch. Your query will be resolved in a single telephone call from anywhere and at anytime. For details on features and benefits please see below.

Services:

Deposit Accounts

HBL CarToCar

HBL CarLoan

T-PIN Generation
Your TPIN (Telephone Personal Identification Number) is generated the first time you call and you can use it as your password for verification purposes, self-service banking through IVR and additional services through our PhoneBanking Officers. You can change your TPIN anytime you like.

HBL PhoneBanking services for Deposit Account customers

You can use the Interactive Voice Response (IVR) system or talk to our PhoneBanking Officers to:

Get your account balance
Get information about the last 5-10 transactions carried out on your account
Request your bank statement, either through fax or email (as supplied in your subscription form)
Get details of your transactions from the last 6 months on each of the accounts listed on your subscription form
Change and/or modify your contact details
Transfer funds between your own accounts (as listed in the subscription form) or from your account to a third party account (as listed in the Third Party Authorization Form)
Transfer funds from your own account to an account in another bank under the 1-Link network (Inter Bank Funds Transfer)
Generate your own choice of ATM Pin without filling a request at your branch
Inquire about our product offerings
Lodge a complaint in case of any inconvenience
Inquire about the daily accounts related profit rates and currency exchange rates
Request a number of physical instruments and/or branch banking related services that you might require, including:
- Pay Order
- Demand Draft
- Statement
- Balance Certificate
- Cheque Book

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HBL PhoneBanking services for HBL CarToCar and CarLoan customers

HBL CarToCar and HBL CarLoan customers can enjoy the following services through HBL PhoneBanking:

	•	Balance Inquiry
		Get information regarding the balance of your Loan and Repayment Account.

	•	Last 5-10 Transactions
		Get details regarding the last 5-10 transactions carried out on your Loan and Repayment Account.

	•	Statement Generation (Email and Fax)
		Request for the statement of your Loan and Repayment Account, either through Fax or Email.

	•	Account Maintenance
		You can request for the following facilities related to your Loan account including: • Change/modification in your Contact Details • Partial Payment • Early Settlement

	•	Car Theft/Damage
		In case of car theft/damage, please inform any of our Phone Banking Officers and your notification will be forwarded to the Car Loan department. You will be provided complete assistance in resolving the issue promptly and efficiently.

	•	Detailed Transaction History
		Our Phone Banking Officers can give you the details of transactions made in the past 6 months on your Loan and Repayment Account.

	•	T-PIN Generation/Change
		Your TPIN (Telephone Personal Identification Number) is generated the first time you call and you can use it as your password for verification purposes, Self-service Banking through IVR System and additional services through our Phone Banking Officers. You can even change your TPIN any time after its initial generation.

	•	Product Facilitation
		You can speak to any of our Phone Banking Officers and inquire about our product offerings and request facilitation through registering your interest in the product(s) and forwarding the same to our country-wide sales team for follow-up with you.

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Services & Products