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Bullet HBL PhoneBanking
 
Your bank is just a phone call away.
You can now call HBL PhoneBanking and save a trip to the branch. Your query will be resolved in a single telephone call from anywhere and at anytime. For details on features and benefits please see below.
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Services:
  • Deposit Accounts
  • HBL CarToCar
  • HBL CarLoan
  • Mobile phone prepaid vouchers
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    T-PIN Generation
    Your TPIN (Telephone Personal Identification Number) is generated the first time you call and you can use it as your password for verification purposes, self-service banking through IVR and additional services through our PhoneBanking Officers. You can change your TPIN anytime you like.
    HBL PhoneBanking services for Deposit Account customers
    You can use the Interactive Voice Response (IVR) system or talk to our PhoneBanking Officers to:
    • Get your account balance
    • Get information about the last 5-10 transactions carried out on your account
    • Request your bank statement, either through fax or email (as supplied in your subscription form)
    • Get details of your transactions from the last 6 months on each of the accounts listed on your subscription form
    • Change and/or modify your contact details
    • Transfer funds between your own accounts (as listed in the subscription form) or from your account to a third party account (as listed in the Third Party Authorization Form)
    • Transfer funds from your own account to an account in another bank under the 1-Link network (Inter Bank Funds Transfer)
    • Generate your own choice of ATM Pin without filling a request at your branch
    • Inquire about our product offerings
    • Lodge a complaint in case of any inconvenience
    • Inquire about the daily accounts related profit rates and currency exchange rates
    • Request a number of physical instruments and/or branch banking related services that you might require, including:
      • Pay Order
      • Demand Draft
      • Statement
      • Balance Certificate
      • Cheque Book
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    HBL PhoneBanking services for HBL CarToCar and CarLoan customers
    HBL CarToCar and HBL CarLoan customers can enjoy the following services through HBL PhoneBanking:
     
      • Balance Inquiry
       

    Get information regarding the balance of your Loan and Repayment Account.
         
      • Last 5-10 Transactions
       

    Get details regarding the last 5-10 transactions carried out on your Loan and Repayment Account.
         
      • Statement Generation (Email and Fax)
       

    Request for the statement of your Loan and Repayment Account, either through Fax or Email.
         
    • Account Maintenance
    You can request for the following facilities related to your Loan account including:

      . Change/modification in your Contact Details
      . Partial Payment
      . Early Settlement
     
    • Car Theft/Damage
        In case of car theft/damage, please inform any of our Phone Banking Officers and your notification will be forwarded to the Car Loan department. You will be provided complete assistance in resolving the issue promptly and efficiently.
         
      • Detailed Transaction History
        Our Phone Banking Officers can give you the details of transactions made in the past 6 months on your Loan and Repayment Account.
         
      • T-PIN Generation/Change
        Your TPIN (Telephone Personal Identification Number) is generated the first time you call and you can use it as your password for verification purposes, Self-service Banking through IVR System and additional services through our Phone Banking Officers. You can even change your TPIN any time after its initial generation.
         
      • Product Facilitation
        You can speak to any of our Phone Banking Officers and inquire about our product offerings and request facilitation through registering your interest in the product(s) and forwarding the same to our country-wide sales team for follow-up with you.
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    Mobile phone prepaid vouchers
    All you have to do is dial 111-111-425 and choose your desired denomination. The amount will automatically be charged to your HBL CreditCard or HBL deposit account and your prepaid voucher PIN will be sent via SMS to your mobile number registered with HBL PhoneBanking.
     
    Mobile service providers Denomination (Rs.)
    100
    300
    600
    1,000
    100
    150
    500
    1,000
    100
    150
    500
    1,000
    100
    300
    500
    1,000
    300
    500
    1,000
    50
    100
    250
    1,000
    Note: Service fee of Rs. 5 + FED will be charged for every transaction.
     
    Step 1: Call HBL PhoneBanking at 111-111-425 and select 2 for "Phone Banking Services".
    Step 2: After entering your CNIC and TPIN, press 1 for "Self-Service Banking"
    Step 3: Once you are in the main menu, press '6' to select "Prepaid Vouchers" and select the telecommunication company, denomination and the payment instrument (HBL CreditCard or HBL deposit account) of your choice
     
    Kindly listen to the message carefully and acknowledge the transaction by pressing "1" or else press "8" for the main menu.
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