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FAQs |
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| Upon receiving
your HBL CreditCard, all you have to do is
call HBL PhoneBanking at 111-111-425 to activate
your card. |
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| HBL CreditCard
is accepted wherever the Visa logo is displayed
at over 29 million locations in 210 countries
around the world along with 50,000 merchants
in Pakistan. You also have access to all ATMs
carrying the “1-Link” or Plus
logo in Pakistan and abroad. |
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| Simply
call 24-hour HBL PhoneBanking at 111-111-425
to enable your card for internet shopping. |
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| How do I
know if my application for HBL CreditCard
has been declined? |
| In the
event of your application being declined,
you will receive a letter at your correspondence
address. You can also check the status of
your application by calling HBL PhoneBanking. |
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| Immediately
inform us by calling our 24-hour HBL PhoneBanking
service at 111-111-425. We will instantly
freeze all payments on your current card and
a new card will be delivered to you within
3 working days. |
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| How can
I apply for a Supplementary HBL CreditCard? |
| You can
request for a Supplementary card application
form by calling at 111-111-425 or by visiting
any of our HBL branches in Karachi, Lahore,
Islamabad, Rawalpindi, Multan, Faisalabad,
Hyderabad, Sialkot, Gujranwala and Peshawar.
You can get the relevant information from
our sales representative who will assist you
in filling the application form. |
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| Your monthly
Card statement shows your outstanding balance,
the minimum amount due and the payment due
date. You can avail the same information from
HBL PhoneBanking at 111-111-425. |
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| You
can pay via: |
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Drop
cheques at the 'drop box' facility at
specified HBL branches and ATM centers. |
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Cash
payments accepted at specified HBL branches
during banking hours. |
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'Direct
Debit' facility through which the outstanding
balance gets automatically deducted
from your account based on your prior
instructions. |
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| You can
either pay the entire outstanding amount or
as low as 5% of your total outstanding balance. |
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| (in days) |
Payment
due |
Maximum
interest free period available* |
| Gold Card |
21 |
51 |
| Green Card |
21 |
51 |
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| * This
is applicable provided the total payment due
shown in the previous statement is settled
in full. |
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You may
call HBL PhoneBanking anytime at 111-111-425
to lodge your complaint. Accordingly, we’ll
provide you with a complaint number.
The estimated time for complaint resolution
is a maximum of 45 days. However, HBL will
strictly ensure that your complaints are resolved
in a prompt manner.
In order to lodge a written complaint, write
to us at the following address:
HBL PhoneBanking (CRU)
3rd Floor, Honda Defense Motor Building,
Korangi Road, Karachi. |
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